February 23, 2020

Job Opening for IT HelpDesk Co -Ordinator @ Mumbai

Interested candidates can share CV’s on careers@sm2infotech.com | Contact No: 8104373508
Position – IT Helpdesk Coordinator
Location – Navi Mumbai, Maharashtra
Total Work Experience – 6 Months TO 1 Year Exp.

Skills / Experience (mandatory)
• Education: Any Graduate. • Female candidates preferred • Candidate with excellent communication skills. • Should have basic knowledge about Hardware & Networking, MS Office.
Job / role description
• Coordination between the customer and engineers. • First point of contact for all IT related queries. • Providing first level support for all IT queries through remote. • Handle customer escalations effectively and ensure timely closure of all calls within SLA. • Periodic review meetings with PM to ensure service quality levels are as per SLA norms. • Review monthly customer feedback through customer review database. • Handle and develop good relations with principle vendors. • Customer service Improvement rating target. • Responsible for Service Delivery Audits on monthly basis for the sites. • Responsible for Quality Check reports of the sites on daily basis. • Responsible for daily reports of desktop. • Creating application SOP’s and updating every 6 months